How To Refund/Reschedule Movie Tickets At 4 Major Dubai Cinema Halls

Booked your tickets to see Wicked (don’t comment any spoilers for me because I haven’t seen it yet), Moana 2 or any other movie recently but can’t make it anymore? Life happens, I get it, and so do Reel, VOX, Novo, Roxy and so many more cinemas in UAE because they offer some really convenient ways to adjust or cancel your plans. If this news come as a sigh of relief to you, keep reading for a break down of all the important details you need to know!

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1. Reel Cinemas

How to Reschedule

Want to change your showtime? You’ll nDubai Mall, Dubai Marina Mall, and The Springs Soukeed to visit the box office of the location where you booked your ticket. –
Adjustments are only possible if seats and the preferred timing are available.
Ensure you make changes at least two hours before your original showtime.

Refund Options

Reel Cinemas doesn’t provide cash refunds. Instead, you’ll receive a gift voucher for future bookings.
There’s a AED 5 deduction for refunds, even if the ticket was booked using a bank promotion.

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2. VOX Cinemas

How To Reschedule

Call the VOX call center at least 30 minutes before your movie starts to request changes.
Rescheduling is not allowed in these situations:
- If the movie starts in under 30 minutes.
- Tickets were purchased with discounts or offers.
- Tickets have already been collected or scanned in the cinema hall.

Refund Options

VOX refunds come in the form of VOX credits, which are usable for future bookings.
VOX credits are valid for 90 days but can only be used online.
Refunds don’t apply to tickets bought at kiosks or with activated food and beverage packages.

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3. Novo Cinemas

How To Reschedule

You can visit the box office to adjust your booking, but changes must be made at least 2 hours before the movie starts – Sahara Centre, Dragon Mart, and Mega Mall.
Rescheduling depends on seat and timing availability.

Refund Policy

Unfortunately, Novo has a strict no-refund policy. Tickets cannot be refunded, even if you don’t collect them or attend the movie.

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4. Roxy Cinemas

How To Reschedule

If you need to reschedule, visit the box office where the booking was made. Changes must be done two hours before the showtime, and availability of seats is required – Dubai Hills, City Walk, The Beach, and more.