Dubai’s General Directorate of Residency and Foreigners Affairs (GDRFA) has launched a new video call service, allowing residents and non-residents to complete visa and other residency services without visiting customer service centers.

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How To Apply For UAE Residency Visa Via Video Call

The service was launched on January 11 and enables customers to submit documents and complete residency-related application procedures via the new technology.

This service is available for all customers, both within and outside the UAE, and can be accessed through any device with a front-facing camera.

The service can be reached through the Amer service number 8005111, the GDRFA website, and the mobile app. It covers a wide range of services, including residence visas, golden visas, financial claims, legal advice, entry permit services, and the issuance and renewal of electronic passports.

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In addition to submitting documents, customers can also follow-up on their transactions via video call. If there are any deficiencies in the application process, customers can send the required documents through the chat box and the officer will upload them and attach them to the application. This eliminates the need to visit the administration in person.

This new service is a convenient and efficient way for people from all over the world to complete their residency-related transactions in Dubai, saving them time and effort. The department aims to achieve a “zero visit” goal, but in rare cases, if an application cannot be completed, an officer will send a link to schedule an appointment to visit the administration.

The service was launched during a forum organized by GDRFA and was attended by high-ranking officials including Lt. Gen Mohammad Ahmed Al Marri, Director-General GDRFA, and Maj. Gen Obaid Muhair bin Suroor, Deputy Director General of GDRFA. Lt. Gen Al Marri explained the technology behind the service and stated that the service will enable customers to gradually complete all services provided by GDRFA via the new video call service.

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Additional Details

The department aims to implement its “zero visit” to the administration and in the coming days, the service will be open 24 hours. Currently, working hours are during official working hours from morning to 6pm. This new service is a step forward in providing smart government services and making it easier for customers to complete their transactions.