UAE’s key health helpline has been temporarily affected. And if you’ve been trying to get through, you’re not alone. The UAE’s Ministry of Health and Prevention (MoHAP) has confirmed a technical fault affecting part of its toll-free contact centre services, temporarily disrupting access to one of its main public support lines. If you are facing disruptions, then keep reading as we break down what’s happening and what you should do next.
Also Read: Here’s Why You May Be Experiencing Slow Website & App Issues In The UAE
About The MoHAP Toll-Free Hotline Temporary Disruption
In an official statement, MoHAP announced that operations on its hotline at 80011111 have been affected by a technical issue. The ministry clarified that the disruption is temporary and that specialised technical teams are actively working to resolve the fault as quickly as possible. The priority is to restore full service and ensure uninterrupted support for residents across the UAE.
Alternative Digital Channels Remain Active
While the hotline is experiencing issues, MoHAP reassured the public that its digital communication platforms are fully operational. Residents can use the ministry’s online channels to submit enquiries, requests, and receive assistance. These platforms remain accessible and provide prompt responses until the hotline service resume.
Alternative Channels Include
- MoHAP Smart App: The newly updated, consolidated smartphone application.
- Official Website: www.mohap.gov.ae
- ‘Mariam’ Chatbot: Available on the website for automated, AI-driven support.
- MoHAP Instagram Channel: @mohapuae
- MoHAP Email: info@mohap.gov.ae
Restoration Efforts Are Ongoing
MoHAP emphasised that resolving the technical fault is a top priority. Dedicated teams are working behind the scenes to bring the 80011111 service back online and minimise inconvenience to the public. Currently, there is no timeline for full restoration. However, updates are expected once services resume. Until then, keep reading Gulf Buzz for all the latest updates.
