Riding a taxi in Dubai is about to feel a lot more comfortable, smarter, and even a little more exciting. RTA is rolling out 28 initiatives aimed at upgrading taxis across the city, with the aim of creating a better experience for both drivers and passengers. From improving comfort level, to using new technology, and rewarding drivers for great service, Dubai taxis are stepping into a whole new level of convenience. I have all the details you want to know, so keep reading to find out more.
Also read: The Ultimate Dubai Public Transportation Hacks Tourists Need To Know To Save Money
Almost There: Progress You Can See
According to the RTA, by the end of the third quarter of 2025, nearly 90% of these upgrades had already been implemented. This is a huge achievement considering the variety of improvements being rolled out. And while some high-impact initiatives are still in progress, most of the work is done. Meaning passengers will start noticing the changes immediately. From nicer seats to fresher air inside the taxis, things are already looking and feeling better.
Making Rides More Comfortable
One of the first things you’ll notice is just how comfortable and clean taxis have become. The RTA has upgraded taxi seats with leather upholstery, making them easier to maintain and more pleasant to sit on. Air fresheners are now a standard addition in vehicles, ensuring that your ride smells as good as it feels. They’ve also deployed high-precision sensors to monitor in-vehicle air quality in real time. So your ride isn’t just comfortable, it’s healthier too.
The drivers aren’t being left out either. They’ve got new uniforms designed for Dubai’s weather and each driver now has six sets. Helping them stay comfortable and presentable no matter how hot the day gets. These small but thoughtful changes make a big difference for both drivers and passengers.
Rewarding Drivers & Encouraging Excellence
To make sure the improvements aren’t just about the car itself, the RTA has introduced annual incentive and reward programs for drivers and franchise companies. Valued at over AED 8 million, these programs are designed to recognise top-performing drivers and encourage the kind of service that makes passengers happy. When drivers feel appreciated, the whole ride feels better. And that’s exactly what RTA is aiming for.
Smarter Monitoring & Better Feedback
The RTA is also using technology to improve service quality. Trip evaluations are now linked directly to RTA systems, making it easier to track service standards and respond to feedback quickly. On top of that, enhanced operational monitoring ensures that taxis meet high standards consistently, giving passengers peace of mind and a smoother ride every time.
Cleaner & Greener Rides
The city is also moving toward a greener and smarter taxi fleet. Plans are underway to introduce electric taxis supported by a network of ultra-fast charging stations. Making rides not only cleaner but more sustainable. And in the near future, autonomous taxis could become part of everyday travel.
So, for anyone hopping into a Dubai taxi, these upgrades mean a ride that’s cleaner, fresher, and more comfortable than ever!
